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Customer Service Policies

Last Updated: November 2012

Shipping & Delivery


All Domestic orders ship USPS Priority Mail or UPS Ground unless otherwise indicated (Shipping time is 1-6 days depending upon location). Next day delivery and Saturday delivery are available for an additional charge.

For all international orders, please add 24 hours to your expected ship date, due to the additional NAFTA paperwork and invoicing needs of international orders. Taneum Industries is not responsible for any additional duties, tarriffs, brokerage, storage or delivery surcharges incurred by customers outside the U.S.

Taneum Industries is not responsible for shipping carrier delays caused by weather or natural disasters. For security reasons, we do not currently ship to P.O. boxes or APO/FPO addresses.

Returns & Replacements


We are proud of our Taneum Industries product and want you to be perfectly satisfied with your purchase. If you are not satisfied for any reason we will exchange or issue a refund on unworn, unused, and unwashed products within 30 days of the date of purchase. Due to the nature of our industry, Customized Products are not returnable, with the exception of a manufacturer's defect in the product. Due to our quick processing of orders, we are UNABLE to make changes after you have placed your order. Please be certain of your choices BEFORE placing your order online. We recommend selecting the proof option at checkout to ensure you get exactly what you want.

Please contact Taneum Industries at 1-888-695-9750 if you would like to return anything. You will need an RMA Number. This does not guarantee a return. A Taneum Industries customer service representative will contact you upon receipt and approval of this return. Please do not return anything without first contacting Taneum Industries first and receiving an RMA Number.

 All returned items may be subject to a restocking fee and some items may not be returnable (i.e.: custom products). Refunds will be issued in the original form of payment. Shipping and handling fees are not refundable. Return shipping fees are the responsibility of the customer.

SPECIAL NOTICE


We make every effort to ensure that all information is correct at the time of printing. Taneum Industries reserves the right to change prices printed without prior notice and to invoice at the corrected price. While we try to portray our merchandise as accurately as possible, colors may vary slightly due to the printing process.

Ordering


Orders are processed and shipped Monday-Thursday. Orders placed on Fridays will be processed the following Monday.

Orders placed by 5 p.m. PST that contain Taneum Industries custom products will be shipped within 3-5 business days due to production time. If you need your product sooner, please select Expedited Processing on the product order form. An additional charge will apply.

 The online product customizer is for illustration purposes only. Final product layout is dependant upon many factors, and is ultimately determined by our production artists. We have made every effort to display as accurately as possible the colors of our products that appear at the Website. As the actual colors you see depend on your computer monitor, however, we cannot guarantee that your monitor's display of any color will be accurate. It is recommended that if designs are critical, that you order a design proof for an additional fee during the ordering process.

Payment, Pricing & Promotions


Taneum Industries regularly participates in various promotions, including giveaways, discounts, and contests. By participating in the promotions you agree to be bound by all rules pertaining to the promotion. Taneum Industries reserves the right to change its product pricing, product offering, and promotions at any time, without notice.

Viewing Orders


If you have created an account at taneumindustries.com you can view your current order status, and past order history, by logging in to your account.


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